A phone line that never
says “please hold.”
AI voice agents that handle inbound and outbound business calls — scheduling, confirmations, order support, supplier inquiries — and hand the call to a human the moment it needs one.
Six kinds of calls,
handled end to end
Each agent is built on commercially available models from established providers, including OpenAI — then configured to your call types, vocabulary, and escalation rules, and reviewed before it ever answers a customer.
Inbound answering & routing
Every call answered on the first ring, around the clock. The agent resolves what it can and routes the rest to the right person — with a summary, not a cold transfer.
Outbound confirmations & scheduling
Appointment confirmations, delivery scheduling, follow-up calls — placed automatically at the right time, with outcomes written back to your calendar and CRM.
Order support
Status checks, changes, returns. The agent looks up the actual order and acts on it, instead of reading a script that ends in “call back during business hours.”
Supplier & procurement calls
Availability checks, order follow-ups, delivery-window coordination with vendors — handled without pulling your ops team off real work.
Multilingual handling
Conversations held in the caller’s language, switching mid-call when needed. Coverage is validated against your actual caller base before launch.
Escalation workflows
When a call needs a human, it gets one — a warm transfer with transcript, intent, and account attached. Nobody repeats their story twice.
Designed for real conversations
Phone trees fail because callers don’t follow scripts. This is built for interruptions, tangents, and — most importantly — for knowing when a human should take over.
Interruptions are expected
Callers barge in mid-sentence. The agent stops talking, listens, and re-plans — it doesn’t bulldoze through a script like a phone tree with a nicer voice.
It knows when to get a person
Angry caller, ambiguous request, anything outside its brief: the agent says “let me get you someone” and does it. You set the escalation rules; it follows them.
Every call on the record
Transcribed, summarized, and logged to your systems automatically. Nothing lands in a voicemail box nobody checks.
Quality-reviewed, continuously
We review call quality and outcomes as part of operating the system, and tune behavior over time. Human oversight is the product, not an add-on — see AI Operations & Security.
From first ring to logged outcome
Four things happen on every call — the same four your best phone person does, minus the queue.
Answer
Picked up on the first ring — nights, weekends, and the Monday-morning rush included. No hold queue, no callback tag.
Identify
The agent matches the caller to an account or order, then works out what they actually need — not which menu digit they pressed.
Act
Confirms, reschedules, answers, updates — against live data in your calendar, order system, or documentation.
Log or hand off
Outcome and transcript written to your CRM. If a human is needed, the call transfers warm, context attached.
Wired into the tools you already run
A voice agent is only useful if it can act. Ours connects to your calendars, order systems, and CRMs — so “let me check on that” takes seconds, and the paperwork after the call does itself.
- Calendarsavailability checked and slots booked while the caller is on the line
- Orders & CRMsrecords read and updated over API, every outcome logged
- Post-call actionstickets, follow-ups, notifications — via Workflow Automation
- Grounded answerspolicy and product questions answered from your docs — see Knowledge Intelligence
# fired the moment the agent wraps a call
POST https://yourco.example/webhooks/calls
{
"event": "call.completed",
"call_id": "call_5512",
"intent": "reschedule_delivery",
"order_ref": "7842",
"outcome": "moved_to_friday_am",
"sms_confirmation": "sent",
"handoff_to_human": false,
"transcript": "/calls/call_5512/transcript"
}
→ 200 ok · post-call workflow startedWhat everyone asks first
Does the agent tell callers it’s an AI?
What happens when a call goes off-script?
Which languages can it handle?
Can it run outbound call campaigns?
Give your phone tree a brain.
Tell us what your callers ask for and where the calls pile up. One consultation gets you a scoped plan for which calls an agent takes over first.